Shipping Policy

At VelioHome, we are committed to providing clear and transparent information regarding order fulfillment and delivery timelines.

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Order Fulfillment

VelioHome operates a U.S. fulfillment location in Oklahoma, which supports order processing and delivery within the United States.

Some products are fulfilled from our U.S. warehouse, while other items require a standard production lead time prior to shipment. Fulfillment method may vary depending on product design, material, and availability. Applicable timelines are communicated before or at the time of purchase.

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Production Lead Time

For products that require production, the estimated production lead time is typically 4–8 weeks.
Production timelines are estimates and may vary based on order volume, materials, and manufacturing schedules. Customers will be notified in the event of any significant changes to the estimated timeline.

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Shipping Transit Time

Once an order has been completed and dispatched, estimated transit time is typically 7–15 business days, depending on destination and carrier.

All delivery timelines are estimates only and are not guaranteed. Transit times may be affected by factors beyond our control, including carrier delays, weather conditions, customs clearance, or logistical disruptions.

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Shipping Confirmation & Tracking

After shipment, customers will receive a shipping confirmation email with available tracking information.
Please allow time for tracking updates to appear, as carrier systems may not update immediately.

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Delivery & Access

Customers are responsible for ensuring that the delivery address is accurate and accessible for standard parcel or freight delivery. Additional fees may apply if special delivery arrangements are required.

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Shipping Coverage

We currently ship to addresses within the contiguous United States (48 states).
We do not ship to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, or international destinations at this time.

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Questions & Support

If you have questions regarding fulfillment methods, estimated timelines, or delivery requirements, we recommend contacting us before placing an order.

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Shipping & Delivery FAQ

Where do you ship from?

VelioHome fulfills orders through our U.S. operations. Some products are shipped from our U.S. warehouse, while others require a standard production lead time prior to shipment, depending on product design and availability.

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Are all products in stock and ready to ship?

Product availability varies. Some standard items may be available for immediate fulfillment, while other products are produced after an order is placed. Availability depends on the specific product and its specifications.

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How long does it take to receive my order?

Delivery timelines vary by product, fulfillment method, destination, and carrier. Orders that require production will ship after the production process is completed. All delivery timelines provided are estimates and not guaranteed.

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Can I request delivery timing information before placing an order?

Yes. If you have questions about product availability or estimated delivery timing, we recommend contacting our team before placing an order. We are happy to assist with additional details where possible.

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Do you offer expedited or guaranteed delivery?

At this time, we do not offer guaranteed delivery dates. Shipping timelines depend on fulfillment method and carrier performance, and may be affected by factors outside our control.

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Will I receive tracking information for my order?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with available tracking information. Please allow time for tracking updates to appear, as carrier systems may not update immediately.

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What shipping destinations do you support?

We currently ship to addresses within the contiguous United States (48 states). We do not ship to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, or international destinations at this time.

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Who should I contact if I have questions about shipping or delivery?

For questions regarding shipping, availability, or delivery expectations, please contact our customer support team at support@veliohome.com before placing your order.

If the issue persists, please contact us at: